Last Updated: July 12, 2026

At Right to Care Solutions LLC, protecting your privacy is fundamental to the trust you place in us. We are committed to safeguarding your personal information and handling it responsibly while providing nurse-led Clinical Access Support.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

1. Information We Collect

To provide our services, we may collect information including:

Personal Information

• Name

• Address

• Telephone number

• Email address

• Date of birth (when necessary)

• Emergency contact information (if applicable)

Insurance Information

• Health insurance carrier

• Member and policy information

• Prior authorization details

• Coverage information

• Insurance correspondence

• Explanation of Benefits (EOBs)

Clinical Information

When necessary to provide Clinical Access Support, we may receive:

• Medical records

• Physician documentation

• Medical necessity information

• Denial letters

• Appeal documentation

• Clinical notes relevant to your case

Payment Information

If applicable, we collect information necessary to process payments through secure third-party payment providers.

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Referral source

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Provide Clinical Access Support services

• Review prior authorizations and medical necessity determinations

• Prepare insurance appeals

• Communicate with healthcare providers, insurance companies, and authorized representatives

• Respond to inquiries

• Process payments

• Improve our website and services

• Comply with applicable legal obligations

We use only the information reasonably necessary to perform the services you request.

3. Protected Health Information (PHI)

Some of the information you provide may qualify as Protected Health Information (PHI).

Right to Care Solutions maintains administrative, physical, and technical safeguards designed to protect confidential information and uses PHI only as necessary to provide Clinical Access Support.

When required, we communicate with healthcare providers, insurance companies, pharmacies, and other authorized organizations only after receiving appropriate authorization from you or your authorized representative.

4. How We Share Information

We never sell or rent your personal or health information.

Information may be shared only when necessary:

• With your healthcare providers

• With your health insurance company

• With authorized family members or representatives

• With secure service providers who assist in operating our business (such as payment processors)

• When required by law, court order, or governmental request

We share only the minimum information reasonably necessary to perform our services.

5. Data Security

Protecting your information is a priority.

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

Although no electronic transmission or storage method can guarantee absolute security, we continually strive to maintain appropriate safeguards for the information entrusted to us.

6. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to information we maintain about you

• Request correction of inaccurate information

• Request updates to your information

• Request limitations on certain uses or disclosures

• Withdraw your authorization, where applicable, subject to legal and contractual obligations

To exercise these rights, please contact us using the information below.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic

• Understand visitor behavior

• Enhance user experience

You may disable cookies through your browser settings; however, doing so may affect certain website functionality.

8. Third-Party Websites

Our website may contain links to external websites.

Right to Care Solutions is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our services are not intended for children under the age of 18 without the involvement of a parent, legal guardian, or authorized representative.

We do not knowingly collect personal information directly from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices.

The updated version will always be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Right to Care Solutions LLC

📧 info@righttocaresolutions.com

🌐 www.righttocaresolutions.com

Privacy Policy